Frequently asked questions
We are an independent greengrocer, fruiterer and florist in Drift Road Shops that has supported the Clanfield community since 1986.
During the COVID-19 crisis, we are proud to have continued to have access to some of the best quality fresh produce around and to serve the local community, albeit with the restrictions explained on this page.
Do you have restrictions when shopping?
Yes, we have several restrictions in place to ensure all of our customers and staff feel safe and comfortable. We request that anyone entering the shop wears a face covering and sanitises their hands on entry – a sanitisation point is located by the front door for convenience. We are only permitting 4 customers in the shop at any one time. Should you decline to wear a face covering or sanitising your hands we will ask you to remain at the service points outside and we will happily continue to serve you from there.
Do I have to come in the shop now?
No! If you don’t feel comfortable coming inside the shop, and we appreciate that not everyone will want to, if you wait by the service points at the front of the shop, we will happily come out as serve you as we have been doing over the last few months.
Can I come back into the shop?
YES! We have carried out a huge amount of work behind the scenes to ensure the shop has enough space to allow 4 customers to safely and comfortably shop at any one time, but we do strictly limit it to 4. We also respectively request that all customers wear face coverings and sanitise their hands on entry.
Do you deliver?
Due to the size of our team, and for their safety, we are currently focusing on collections from our store in Drift Road.
How do I place an order?
You can place an order here, Please include your telephone number and the weight or quantity of the items you require, and put ‘veg order’ in the email subject.
What are the collection times?
Orders received by 3pm will be available on the next working day. We are closed on Sundays, and so orders placed on a Sunday will be prepared for collection on Mondays
Can I call you to find out if my order is ready?
Since the lock-down, we have experienced a huge surge in enquiries. To avoid overwhelming our team, we ask that you remain patient and allow us to call you when your order is prepared.
How can I collect my order if I can’t enter the store?
Please wait at the front of the store, and we will bring it out to you. You will be given a collection number, and we ask that you wait by one of the service points clearly signed at the front.
I’ve placed an order for collection but not heard anything
You should receive an email acknowledgement of your order. Some mail providers are currently moving these into spam or junk mail folders, so please check there. You may also want to add email@example.com to your safe senders list.
When your order is ready for collection, we will contact you by telephone or SMS text message. For orders placed before 3pm, this will be the next working day.
What are your opening hours?
Our regular opening hours are shown below. Please check our Facebook page for further announcements or seasonal adjustments.
- Monday: 8:00-17:00
- Tuesday: 8:00-17:00
- Wednesday: 8:00-17:00
- Thursday: 8:00-17:00
- Friday: 8:00-17:00
- Saturday: 8:00-16:00
- Sunday: Closed (check for seasonal opening)
Where can I find out the latest news and updates?
We’ll post all of the latest news and announcements on our Facebook page, which you can find by clicking here.
You’re doing a great job – how can I thank you?
We like to think that everybody is willing to do their bit to support their community, especially in a time of crisis. All we ask is that when this crisis is over, you remember your friendly local store, and perhaps consider us before heading off to the supermarket.
I have a question you haven’t answered
Use the form below to send us a message, and we’ll do our best to help.